Report to Our Employees
Employee spotlights
Kyle Harwood, pharmacist, Norton Children’s Hospital
I follow the Norton Way by embracing our culture of safety to protect patients from potentially harmful medication errors.
Kyle Harwood, pharmacist, Norton Children’s Hospital
Years of service: 2 1/2
Fun fact: I am a big fan of Harry Potter and have a Corgi named Neville after one of the characters in the series.
Philip Furrow, practice manager, Norton Community Medical Associates – Brownsboro
The Norton Way is important because it is team-driven to find best practices for a safer and great work environment.
Philip Furrow, practice manager, Norton Community Medical Associates – Brownsboro
Years of service: 2
Fun fact: My go-to for relaxation is 80s music! I love art and have great respect for art with high detail. I love spending time with family, and I love to laugh.
Mike Tan, R.N., Adult Emergency Department, Norton Women’s & Children’s Hospital
The Norton Way is creating a good impression toward my co-workers, patients and their family members when caring for them; providing compassionate care; treating everyone with respect; giving time to listen to patients and their families; and being informative about their care and treatment.
Mike Tan, R.N., Adult Emergency Department, Norton Women’s & Children’s Hospital
Years of service: 5
Fun fact: I received the DAISY award (for Extraordinary nurses) in my first year as an emergency department nurse.
Pamela Hogan, coder, CPA Lab Billing
The Norton Way is about creating great human interactions with respect at the forefront. It is defined by compassionate, patient-centered care that is friendly, accessible and convenient.
Pamela Hogan, coder, CPA Lab Billing
Years of service: 8
Fun fact: Yoga is my passion. I’ve almost perfected my freestyle handstand! I’m also determined to perfect my dancing and hula hoop skills!
Adrienne Whitelow, patient access trainer, Norton Medical Group
I follow the Norton Way by training staff to recognize that treating our patients is a privilege. We should be honored that they entrust us with their health care and treat them accordingly.
Adrienne Whitelow, patient access trainer, Norton Medical Group
Years of service: 1
Fun fact: I enjoy baking homemade goodies.
Rose Pasqualini, director, Pediatric Cardiovascular Services
The Norton Way is important because great human interactions are the cornerstone to our patients’ experiences, the stories we tell and the impressions we make to build our reputation as the best health care system to receive care in the state and region.
Rose Pasqualini, director, Pediatric Cardiovascular Services
Years of service: 8 1/2
Fun fact: I enjoy the adrenaline rush of zip lining!
Shawn Thomas, floor technician, Norton Audubon Hospital
The Norton Way is important because it helps to keep a structure to what we do.
Shawn Thomas, floor technician, Norton Audubon Hospital
Years of service: 5
Fun fact: I love to fish.
Leah Potts, manager, Research Budget, Norton Healthcare Research Office
The Norton Way is important because as Norton Healthcare employees, we set the standard. We should take the time to make a patient’s or fellow employee’s day. People remember how you make them feel. People always remember the bad experience, so it takes a million good ones to shine. Following the Norton Way and having those great human interactions will make us shine, effortlessly.
Leah Potts, manager, Research Budget, Norton Healthcare Research Office
Years of service: 8
Fun fact: My team and I go to the Y @ Work downtown every day for lunch. We take classes or do some sort of exercise to clear our minds and de-stress. Building our strength has empowered almost my entire team to participate in the 35-mile Bike to Beat Cancer ride this year.
Lakisha Galbreath, cafeteria service worker, Food and Nutrition Services, Norton Healthcare Pavilion
I follow the Norton Way by making sure that I greet every person that I come into contact with and help them in any way possible or directing them to someone who can.
Lakisha Galbreath, cafeteria service worker, Food and Nutrition Services, Norton Healthcare Pavilion
Years of service: 3
Fun fact: I am a proud member of the Zeta Phi Beta Sorority Inc.
Shelby Greer, R.N., assistant nurse manager, Norton Clinical Agency
The Norton Way is important because it sets the standard and allows each employee to come together to accomplish common goals. We’re all responsible to ensure patients receive the best care in the friendliest and safest facilities around.
Shelby Greer, R.N., assistant nurse manager, Norton Clinical Agency
Years of service: 5
Fun fact: I’m learning to dance salsa, bachata, cha-cha and kizomba. To me, dancing demonstrates mutual respect, self-love, confidence and kindness toward others.
Francisco Bravo, medical assistant, Norton Cancer Institute – Brownsboro
The Norton Way is important because part of what makes the health care experience positive is making patients feel welcome, important and safe. Health care isn’t only about medicine, it is about great human interactions and making people feel genuinely cared for.
Francisco Bravo, medical assistant, Norton Cancer Institute – Brownsboro
Years of service: 4
Fun fact: I was born in Mexico and the first state I lived in was California. I have one child, a son. He has brought much love, laughter and kindness to my wife and I.
Rebecca Mahoney, representative, Customer Service
I follow the Norton Way by incorporating the 3 Cs of Caring – communication, connection and consistency. My role in customer service at Norton Healthcare is all about communication. I make sure I take the extra steps needed to help patients with their needs by going above and beyond to meet their expectations as best I can.
Rebecca Mahoney, representative, Customer Service
Years of service: 2
Fun fact: I got married this past Derby Day! I recently enrolled in school to become a surgical technician for Norton Healthcare.
Ronald K. Merritt, R.N., care manager, Care Management, Norton Hospital
The Norton Way is a culture that promotes a positive and safe experience for our patients as well as a superior work environment for employees of Norton Healthcare. All employees are accountable for engaging in the Norton Way to help ensure safe and consistent care, exceptional outcomes for our patients and a dynamic place to work.
Ronald K. Merritt, R.N., care manager, Care Management, Norton Hospital
Years of service: 6
Fun fact: I have two Chihuahuas and a Chihuahua mix. My spouse, Robert Merritt, also is a nurse and works in the pediatric cardiovascular intensive care unit at Norton Children’s Hospital. We love to travel, recently returning from a Caribbean cruise.
Angela Fields, respiratory care practitioner, Respiratory Therapy, Norton Children’s Medical Center
I follow the Norton Way by using the 15/5 rule and always being friendly and caring to patients, family and co-workers. I always attempt to maintain awareness of differing family values and cultures in a professional manner.
Angela Fields, respiratory care practitioner, Respiratory Therapy, Norton Children’s Medical Center
Years of service: 32
Fun fact: I am on the committee for the Festival of Trees & Lights. I also volunteer for the Norton Children’s Hospital Home & BMW raffle. I ride on a team for the Bike to Beat Cancer and I sing in the church choir!
Megan Vest, technician, Sterile Processing, Norton Audubon Hospital
The Norton Way is doing what you are supposed to do when no one is watching and always keeping the patient’s safety at the top of the priority list.
Megan Vest, technician, Sterile Processing, Norton Audubon Hospital
Years of service: 2
Fun fact: I’m currently in nursing school!
Mona Nunn, physical therapy assistant, Norton Brownsboro Hospital
I follow the Norton Way by giving my patients my undivided attention and meeting them where they are in their healing journey. Sometimes all it takes is one person who cares and listens to make a real difference in someone’s day; I strive to be that person.
Mona Nunn, physical therapy assistant, Norton Brownsboro Hospital
Years of service: 5 1/2
Fun fact: I am a huge animal lover.
Tawanda Chitapa, director, Clinical Value Reporting, Clinical Information Analysis
The Norton Way is important because it keeps us motivated and aligned, synching up our individual and collective efforts around specific goals that best serve our patients, employees and the community. The Norton Way underscores what members of the Norton Healthcare family can expect from each other and what our patients and their families should expect from us.
Tawanda Chitapa, director, Clinical Value Reporting, Clinical Information Analysis
Years of service: 3
Fun fact: I was born in preindependence Zimbabwe (in southern Africa), then called Rhodesia.
Emily Lowry, R.N., assistant nurse manager, Mother-Baby Unit, Norton Women’s & Children’s Hospital
The Norton Way is taking every opportunity to provide the best possible experience for our patients, visitors and co-workers while using Reaching for Zero strategies to keep patients safe.
Emily Lowry, R.N., assistant nurse manager, Mother-Baby Unit, Norton Women’s & Children’s Hospital
Years of service: 8
Fun fact: I’ve played guitar since the sixth grade.
Valerie Vogedes, executive secretary
The Norton Way is always doing what is right at all times for everyone — your co-workers and patients.
Valerie Vogedes, executive secretary
Years of service: 4
Fun fact: I have three school-age children who are in a combined nine sports teams while I hold positions on two booster clubs, one PTA board and one youth league board. Don’t ask me how!
Milestones
Norton Audubon Hospital opened its new tower in April 2018.
The tower is part of a $125 million construction project and features 74 additional private patient rooms for intensive care, open heart and progressive cardiac care
Norton Cancer Institute – Brownsboro opened in fall 2018.
The 48,500-square-foot building brings all specialty cancer services together under one roof for the first time.
Health care heroes
Three Norton Healthcare leaders were among 29 local health care professionals honored by Business First at its Health Care Heroes celebration, including Steven T. Hester, M.D., MBA, division president, Provider Operations, and system chief medical officer; Aaron C. Spalding, M.D., Ph.D., Norton Cancer Institute; and Jonathan W. Weeks, M.D., Norton Children’s Maternal-Fetal Medicine
Community
